Delete your My NoteVault Cloud Space and its data

This page explains how to ask ZeengoCorp Innovations, the maker of My NoteVault, to delete your Cloud Space and the data that goes with it. A Cloud Space is the only account My NoteVault has: the notepad and the vault on your phone need no account.

1. How to ask

• In the app: open your vault, tap Cloud Space, then the settings icon (Devices and activity), then Delete Cloud Space. It brings you here.
• By email or WhatsApp: write to contact@zeengocorp.com or WhatsApp +91 70112 60590 with the subject "Delete my Cloud Space" and your Vault ID (it starts with NV-; the app shows it at the top of the Cloud Space tab).

So that nobody else can delete your Cloud Space, show us it is yours: write from the email address saved in your Cloud Space or used at checkout, or include the order number of one of its purchases (Google Play order numbers start with GPA.) and the date you paid. Never send your secret phrase or access file. We never need them, and we never ask for them.

2. What is deleted

• Your encrypted files, with their encrypted names and folders. They were encrypted on your device and we could never read them; once deleted they cannot be recovered by anyone.
• The list of phones and browsers signed in to the Cloud Space, with their names. Every one of them is signed out.
• The history of account events (sign-ins, uploads, deletions, device changes).
• Your contact details (email address, WhatsApp number) and your consent choices, and the record of notices we sent you.

Your Vault ID, access file and secret phrase stop working for good. Premium included with the plan ends.

3. What we keep, and why

• Payment records: order number, amount, currency, status and date, and for website purchases the email address and phone number given at checkout, for as long as tax and accounting laws require (up to 8 years).
• Refund requests and our answers, for the same reason.
• One record that the Cloud Space was closed and when, so that a repeated or disputed request can be answered.
• Daily totals (for example how many uploads happened on a day), which carry no identifier and cannot be linked to you.

4. How long it takes

We reply within 5 business days. Once we have confirmed the Cloud Space is yours, we delete it within 30 days, usually much sooner, and tell you when it is done.

5. Before you ask

• Download anything you want to keep. Open the files in the app or at space.mynotevault.in and save them first. We cannot restore a deleted Cloud Space.
• Closing does not refund a plan. If a payment is still eligible under our refund policy, ask for the refund first.
• You can delete parts yourself at any time: delete files in the app or at space.mynotevault.in, remove your contact details under Cloud Space → Devices and activity → Contact details, and sign out a phone or browser from the same screen.

6. Your phone is not affected

Deleting your Cloud Space does not touch the notes and the vault on your phone. They never left it. To delete them, delete them in the app or uninstall My NoteVault.

7. Contact

ZeengoCorp Innovations, Gurugram, Haryana, India: contact@zeengocorp.com · WhatsApp +91 70112 60590. See also our privacy policy.