Cloud Space Refund and Cancellation Policy
Effective 24 October 2026
My NoteVault is a product of ZeengoCorp Innovations.
This policy explains when ZeengoCorp Innovations ("we", "us") refunds My NoteVault Cloud Space plans and what happens to your Cloud Space after a refund. It is part of our terms of use. Rights you have under consumer law that cannot be waived always apply.
1. How plans are paid for
- A Cloud Space plan is one payment for one year of the size you choose, with Premium in the My NoteVault app included for that year. Plans do not renew automatically: nothing is charged again unless you buy again.
- You pay through the store you installed the app from: Google Play or the Samsung Galaxy Store (and, when it opens, our website through Cashfree Payments). Another year or a new size is a new payment; unused days of the current plan are credited.
- The monthly Premium subscription is billed and refunded by the store you subscribed through, under its own refund policy.
2. When you get a full refund
| Situation | Ask within | Condition |
|---|---|---|
| You changed your mind | 7 days of the payment | No files were uploaded to the Cloud Space since that payment |
| You were charged twice, or for a purchase that failed | 90 days of the charge | We confirm it in our records |
| We could not provide the service | 30 days after the problem | Cloud Space was unavailable to you for more than 7 days in a row because of a fault on our side |
In the last case we may instead, at our choice, extend your plan by the time it was unavailable or refund the unused part of the year proportionally (by whole months left). If we ever stop offering Cloud Space, we refund the unused whole months of every active plan.
3. When refunds are not given
- After the 7 days, or once files were uploaded since the payment, except for the cases in §2.
- A forgotten secret phrase or lost access file. Cloud Space is end-to-end encrypted: we never have your keys and cannot recover them or your files.
- Cloud Spaces suspended or closed for a breach of our terms, illegal content, payment fraud or a chargeback.
- Bank or card fees and currency differences: we refund the amount we received.
- Repeated requests for the same Cloud Space may be declined.
4. How to ask
- Google Play, within 48 hours of buying: you can also ask Google Play directly (Play Store → Payments & subscriptions → Budget & history → the order). Google decides those requests itself.
- Everywhere else: sign in at space.mynotevault.in → Storage & plan → Purchases → Request a refund, or contact us at [email protected] or WhatsApp +91 70112 60590 with your Vault ID (it starts with
NV-). Never send your secret phrase or access file; we never need them.
5. How refunds are processed
- A request alone refunds nothing. We review each request within 5 business days and answer on the Purchases page (and by email if you gave us one).
- Approved refunds are made through the service you paid with: Google Play returns the money to your original payment method; Galaxy Store purchases are refunded through Samsung's process, which we tell you how to complete; website payments are refunded through Cashfree Payments (normally 5–7 business days). Your bank may take longer to show it.
- Refunds that a store or your bank makes directly (for example Google's 48-hour refund, or a chargeback) have the same effect as one we approve.
6. What happens to your Cloud Space after a refund
When the refund is confirmed, the plan bought with that payment ends (a refunded renewal or size change puts back the plan you had before it, if that plan's end date hasn't passed). Your Cloud Space is then read-only for 30 days: you can open, download and delete your files, but not upload, rename or move them. After 30 days the files are permanently deleted unless you buy a new plan. Premium included with the plan ends when the refund is confirmed. Files on your phone are never affected.
7. Chargebacks
Please contact us before disputing a charge; most problems are solved faster that way. While a chargeback is open we may suspend the Cloud Space, and close it if the chargeback is upheld.
8. Changes to this policy
We may update this policy. The "Effective" date at the top shows the current version, and the version in effect on the day you paid applies to that payment.
9. Contact
ZeengoCorp Innovations, Gurugram, Haryana, India: [email protected] · WhatsApp +91 70112 60590.